Accounting Software FAQs

Since the software is cloud based, you don’t need to install anything. Just open any browser and start using it.

Multi Factor Authentication (MFA) is mandatory, and you can use either Google Authenticator or Microsoft Authenticator. Alternatively, you can login via receiving a code sent to your email address as an MFA.

Log in, navigate to settings, go to firm profile section, and fill in the required information such as practice name, address, contact information etc.

We provide tools for importing clients and businesses data for accounting firms. Just download the template provided in clients section and follow the instructions for CSV, Excel formats import. You can import both via a single spreadsheet. Once businesses are created or imported, you can then import customers, suppliers and contractors’ data also similarly using the given template. If you don’t want to import data yourself and rather pay someone to do it for you then, please reach out to us to discuss the outsourcing option to import data from your current software.

Entering transaction in the software is automated via Bank Feeds. Access the Banking module from the top menu, click on bank accounts, connect the bank accounts by sending a request to the client/SME, and enter the start date from which you want to bring in the bank transactions. For the first time once the bank account(s) is connected, go to the bank reconciliation section, and click on the refresh/fetch button and enter the date range if you wish to import the historical transactions. 

Thereafter, every night, the transactions are imported automatically, and you just need to reconcile them by allocating them to the right chart of account, contact and description.

For cash transactions, go to Accounting Tab, and enter cash receipts or cash payments, whatever the case may be. Similarly, you can enter the Journals by selecting the journal entry tab from the accounting menu on the top.

Access the bank reconciliation tab from Banking module from the top menu and allocate imported transactions from your bank that are imported overnight. You can use “memorise” function for the software to remember the search terms and it will allocate the transactions based on these memorisation rules. You can also import the transactions via excel import or manually insert them if necessary. 

Yes, under “Accounting” tab, select the “Chart of Accounts” to modify the chart of accounts supplied. You can also upload your own chart of accounts and sub accounts. If you made a mistake, you could delete all the set of accounts and restore them if necessary. If any of the account is used in bank reconciliation, then you won’t be able to delete it.

Financial reports like General Ledger, Trial Balance and P&L Statement are available under Financial Reports section. GST Reports are shown separately under the same Reports section.

From the top menu, navigate to the financial reports section, select the tab for the type of report you need (General Ledger, trial balance and P&L Statement), and set the date range and the interactive reports will be displayed on your screen. You can export them in excel if required. By default, you can export trial balance in HandiLedger and Access Ledger (Final Accounts) format.

Once you assign transactions to relevant set of accounts at the time of bank reconciliation, the dashboard automatically captures the data and produces expenses and revenue charts for you. You can find expenses and revenue charts on the dashboard.

This section that you are reading now is specifically designed to be used as tutorials and training resources.

Look in the integrations tab in the settings area from the top menu and connect to other tools or platforms. We work on closed APIs and advantage is that we’ll integrate with apps for you in future.

Under Settings from the top menu, you can use the Jobs/Projects and Tasks/Milestones area for inventory management. Just Use Jobs as the main category of the products and tasks as sub-category. These will be available for you on bank reconciliation screen for further allocation.

Under Settings from the top menu, you can use the Jobs/Projects and Tasks/Milestones area for project management. You can use the term Jobs or Activities instead of projects if you wish. These will be available for you on bank reconciliation screen for further allocation.

One you subscribe to the package with payroll, you can launch into payroll from the business listing under the clients. You need to then enter your credentials again and can start using the payroll.

Since the software is cloud based, you don’t need to install anything. Just open any browser and start using it.

1. Make sure your chart of accounts has the right GST code,
2. When reconciling the transactions on bank reconciliation screen, please change the GST code if necessary and the software will do the rest. You can go under Accounting and BAS reports can be accessed from there. You can access the same report from Reports section from the top menu as well.

Since the software is cloud based, you don’t need to install anything. Just open any browser and start using it.

You can access the clients and their business details by clicking on the Home page. The unique multi layered architecture shows clients as first layer and their businesses under the clients as a second layer. You can nominate one of the businesses as a head client also. 

Look for options to export data under reconciled transactions tab under banking. HandiLedger users can export reconciled transactions in excel and if they wish to import them in HandiLedger, the instructions are provided there. To export

We have taken the most advanced data protection measures to protect data. SHA256 for encryption, OAuth 2.0 for the API integration are some examples. Data is stored locally in Australia on AWS.

You can add multiple bank accounts for the same business from the same integrations page. On the bank reconciliation page, we have introduced a unique feature where you can see the banking data for a particular bank or all the banks combined.

Being a cloud based software, all the updates are automatically done.

When generating financial reports, select specific date ranges for periods and interactive reports will produce these on a real time basis.

Set up GST categories for expenses (and income) at the chart of accounts level will take care of this.

Cash transactions can be recorded as cash payments or cash receipts under Cash Transactions option under the accounting tab from the top menu. When cash transactions are entered, for accounting purposes, one side is the expense or revenue and the other side will always be Cash at Hand. You can’t change this default setting.

Petty cash transactions are treated as cash transactions.

You can export trial balance in HandiLedger and Access Ledger (Final Accounts) formats in excel out of the box. If you prefer to export transactional level data, then you need to go to reconciled transactions area under banking and export from there in HandiLedger format.

We provide email support only at this stage.

If you create that specific business segment under Jobs/Projects then, you can display P&L report based on those business segments.

Recommended frequency of reconciling bank accounts is monthly. We provide monthly bank reconciliation reports and ability to launch into the unreconciled bank transactions appearing on monthly bank reconciliation report.

Absolutely, you can split a bank transaction by clicking on the split icon.

You can. And to assist users, you can upload them before or after the transaction is reconciled.

You can save the search term and memorise them from the reconciliation screen itself. Just type the memorisation term in the box “term to memorise”, allocate the transaction to the right chart of account and contact and enter the description and click on “Memorise” button. We use wild card mechanism where you don’t need to use * before or after the term and yet, it will pick it up for you and allocate it the right area in the ascending order of saved term.

You can search a transaction by putting exact amount, or part of the description in the search field. You can also search a transaction based on a contact. In Banking, On the reconciled transactions area, you can search and take the necessary action in bulk or individually.

You can reallocate a transaction if it requires a correction. You can do that one by one by selecting the reconciled transaction or do it in bulk by selecting multiple transactions in one go.

Under the Reconciled transaction area in banking module, you can just unallocated a transaction and it will move to bank reconciliation page again for you to reconcile again. You can do that as many times as you like and it will keep updating your related reports every time. For example, if you are looking at a BAS for a particular period and realise that a transaction was allocated to a wrong account, you can go back to reconciled transactions page and un allocate the transaction or reallocate the transaction and it will update the BAS for you.
Seeking Clarification from the client on a banking transaction
You can send any transaction to “Under Review” section if you are not sure how it should be allocated and also, from there, you can send a request to your client by clicking a button to seek information so that you can allocate it to the right area. Your clients can also login and allocate it if that’s what you want.

As a trusted advisor, you can send a request to your client by going to the integrations area where bank accounts are integrated. There are two ways to connect the bank account. One is that a user enters the credentials (common when a client is sitting with you and happy to enter) and second is to send a request to the client by clicking on “Request Client”. You need to agree to necessary text about the authorisation and client will receive an email with a link to connect the bank account.

Under the reports, when you go to financial reports and click on the trial balance tab, you can review the TB. If you want to drill down to the transaction level, you can click on the expand button. From the expand view area, you can also reallocate the entire account to a different account. It’s very important feature for the period end reports.

From the bank reconciliation screen, you can toggle between side-by-side view and line view. For large number of transactions, you certainly can go to line view. You can also sort the transaction based on “Oldest to Latest” or “Latest to Oldest”.